Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at mishelle.jewell@divinityandco.com.au

Payments

We offer a number of payment options to make it easier for you to own your very own Divinity piece! Choose between Afterpay, Zippay, Laybuy & Klarna (with more coming soon) Of course we still offer Paypal & Credit Card payments

If you have any questions relating to payment queries, please email: mishelle.jewell@divinityandco.com.au

Product Information

All our Crystals are sourced from Brazil. We use reputable, consistent fair-trade suppliers who import into Australia

All fragrances are manufactured right here in Australia! 

Our wax is sourced from the U.S. 

Again, we select only reputable suppliers with fair-trade practices. Our wax is organic and is vegan certified

Shipping

YES! We do... 

We currently ship to the following locations;

  • New Zealand
  • United States & Canada
  • United Kingdom
  • France
  • Italy
  • Spain

PLUS we are always looking for ways to add to our locations. Sign up for our newsletter to be kept up to date when we add more shipping locations.

All orders are shipped from our Bacchus Marsh studio within 2 business days (non-holiday periods) and 5-10 business days during holiday periods

When placing your order, you will receive an order confirmation via email.

You will receive another email when your parcel has been shipped/ready for pick up. 

If you have paid for shipping, the shipping confirmation email will have your Sendle or Australia Post tracking number which you can use to track your parcel.

If you are having any issues with tracking your order, please contact me for assistance on: mishelle.jewell@divinityandco.com.au

Shipping within Australia is weight based, however when you order reaches $100.00 or more then shipping is FREE (Australia only).

Shipping to New Zealand: Shipping is weight based however once your order reaches $150.00 (in your local currency) then shipping is FREE

Shipping to U.S & Canada: Shipping is weight based however once your order reaches $150.00 (in your local currency) then shipping is FREE

Shipping to United Kingdom: Shipping is weight based however once your order reaches $150.00 (in your local currency) then shipping is FREE

Shipping to Italy, France & Spain: Shipping is weight based however once your order reaches $150.00 (in your local currency) then shipping is FREE

Divinity & Co do not take any responsibility to damage caused to your package or any loss of your items during delivery.

On our end, we make sure each parcel is thoroughly packed and each of our parcels are clearly labelled.

Please also note that we are not liable for delayed shipping once the parcel is picked up from us.

If your order is lost, damaged or delayed please contact the relevant shipping company with your tracking number for next steps.